Core Responsibilities
Care Coordinators are the first point of contact for families seeking help through The Core of Volunteers. They guide applicants through the intake process, gather key details, and ensure every request begins with clarity, compassion, and accuracy.
This role lays the foundation for all assistance that follows.
- Conduct intake calls with new families or individuals requesting help.
- Complete and submit the Help Request Intake Form in HubSpot accurately and fully.
- Collect all relevant information about needs, urgency, and household situation.
- Coordinate with the Core Research Team to identify needed products or services.
- Create or update tickets in HubSpot with the appropriate tags and priority level.
- Maintain a calm, compassionate tone — every caller is in a vulnerable situation.
- Brief the assigned Care Captain once intake is complete for long-term follow-up.
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